Description
Company Name: Your Company
Technical Specialist - Workstation
Requisition #
1646706
Job Location
Canada-Ontario-ALL
Additional Location Details
Welland/St Catherines/Oakville
Job Stream
Information Technology
Job Type
Contract, Full-Time
Contract Duration
3.0 Months
Number of Positions Open
1
Start Date of Employment
ASAP
Posting Date
17-Feb-2012
Travel Required
Not Required
Educational Requirements
N/A
Additional Languages Required
English
This role requires the contractor to travel between Wellan, St. Catharine's and Oakvile CTFS locations.
POSITION SUMMARY:
This position is part of the Client services Department. Client Services provides single point of contact for IT services delivered to our business clients at Canadian Tire. This position is part of the Workstation Services team, which is accountable for the deployment, support and management of client computing technology (i.e. desktop, notebook, printer, Blackberry, etc). The position is heavily focused on 2nd level support, and maintenance of the workstation environments. This position will participate in the on-going technology refresh and asset management initiatives, and may participate in technology deployment projects.
Responsibilities:
Provide 2nd level incident support and resolution;
Deploy hardware and software technology to address client request for service;
Participate in technology management processes, including technology refresh, asset inventory, configuration management;
Enhance the technical expertise of peers via the development and delivery of product training to peers, and the creation and maintenance of documentation;
Provide ad-hoc training as required to support client needs;
Qualifications:
Solid understanding of standard client/server, networking, and Internet fundamentals;
Superior customer service and communication skills;
Familiarity with enterprise class incident management tools (Assyst, Remedy, etc);
Proven experience supporting Windows XP/Vista/7 in a managed enterprise environment;
Experience with technologies used in management and deployment of Window environments: Tivoli management console, Microsoft SMS/SCCM, Active Directory services, Blackberry Enterprise Server, Domino, Lotus Notes
College degree, preferably in computer Science, is required.
ITIL foundations, A+ certifications preferred.
Microsoft certifications nice to have (MCDST, MCSA)
Tivoli Management System is nice to have
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